Search results: 2296
BMN4018M-2021-22-DA4-DA BMN4018M | Resources Management | 2021-22 DA4 (Group DA)
- Enrolled students: 5
BMN4018M-2022-23-DA4 BMN4018M | Resources Management | 2022-23 DA4
- Enrolled students: 11
BMN4018M-2023-24-DA0-LDN BMN4018M | Resources Management | 2023-24 DA0 (Group LDN)
- Enrolled students: 11
BMN4018M-2023-24-DA4-DA BMN4018M | Resources Management | 2023-24 DA4 (Group DA)
- Enrolled students: There are no students enrolled in this course.
BMN4018M-2023-24-DA4-LDN09 BMN4018M | Resources Management | 2023-24 DA4 (OMC)
- Enrolled students: 12
BMN4018M-2024-25-DA4-DA BMN4018M | Resources Management | 2024-25 DA4 (Group DA)
- Enrolled students: 5
BMN4018M-2024-25-DA4-LDN09 BMN4018M | Resources Management | 2024-25 DA4 (Group LDN09)
- Enrolled students: 12
BMP4001M-2024-25 BMP4001M | Project Fundamentals | 2024-25
his module provides an overview of the key concepts and strategies of project management. It will establish key differences between projects, programmes, and portfolios from business as usual. It also introduces the various methodologies and frameworks that can be adopted to best suit the nature of the proposed project including the processes involved in the definition and planning of a project, such as framing the scope and determining objectives. It will further consider the inter-relationships between the key processes and how they each combine to provide effective management of the project. It will examine the benefits and challenges of the different project structures such as matrix, functional and pure. Project management roles and responsibilities will be explored and how these map to the project structures.
My Contact details are as follows: Mike O'Farrell-Follos, email: m.ofarrellfollos@yorksj.ac.uk, office location: DG 206. The best way to get it touch is email.
- Enrolled students: 24
BMP5005M-2024-25 BMP5005M | Collaboration, Negotiation, and Influencing for Success | 2024-25
K3 | Stakeholder and Communications Management | → How to communicate effectively with internal and external stakeholders to build and maintain their support for successful project outcomes. |
K8 | Procurement and Contract Management | → How to manage projects within commercial and contractual policies, practices, and relationships. |
S3 | Stakeholder and communications management | → Lead and take responsibility for the identification and analysis of internal and external stakeholders and their impact on the project. |
S6 | Commercial and Contract management | → Support effective contract management and the achievement of programme and project outcomes. |
B1 | Leadership | → Drive for results with the ability to inspire and support project team members and manage stakeholder relationships. |
B2 | Collaboration and teamwork | → Work collaboratively to build rapport and trust, develop networks, and maintain relationships. |
B3 | Personal and Professional Responsibility | → Drive to achieve in all aspects of work. |
- Enrolled students: 57
BMT3001M-2020-21-SEM2-A BMT3001M | Developing Services for Customers | 2020-21 SEM2 (Group A)
- Description:
- This module will consider the challenges facing businesses when developing services for customers, in addition to the changing needs and expectations can affect the development of services. It will as well consider the approach to customer experience from a design perspective. Moreover, Students will also gain an understanding and analyse contemporary issues facing the creation and management of services. Furthermore; the module seeks to allow students to consider the importance of the customer experience for service-based industries, and how to make use of customer experience to improve business performance.
Module overview
This module develops an understanding of the current challenges, opportunities and strategies which are encountered by different types of developing service for customers in a speedy change’s markets. Most of the well-developed economies are dominated by services sectors, and service organisations require a distinctive and unique approach to marketing strategy - both in its development and execution. The module will examine the distinctive characteristics of services (intangibility, perishability, inseparability and heterogeneity), and service image dimensions, and how these impact on the marketing approaches used by firms - including the difficulties of synchronising demand and supply and of controlling quality. The module will examine the management of the service process, management of service encounters, customer behaviour in service settings approaches to the design and creation of effective service delivery systems, and the positioning, communication and pricing of services. Attention will also be given to service quality issues (including the Gaps Model) and complaint handling and service recovery.
- Enrolled students: 5





